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Technical Support Engineer

New
  • Location: Lutterworth
  • Salary: £30000 - £40000 per annum per year
  • Job Type:Permanent

Posted about 12 hours ago

  • Sector: IT
  • Contact: Jonathan Maironis
  • Contact Email: j.maironis@jamrecruitment.co.uk
  • Client: BAE Systems
  • Expiry Date: 05 August 2025
  • Job Ref: 84727_1750762475

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire.

Role Purpose:

Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards.

Key Responsibilities:

  • Deliver 1st/2nd line support via the internal service desk
  • Assist with 3rd line support and technical projects under supervision
  • Install, configure, and maintain IT hardware, software, and networks
  • Manage service requests and incidents in line with SLAs
  • Liaise with suppliers for IT equipment and services
  • Contribute to internal knowledge base
  • Participate in on-call rota (extended support hours/weekends)
  • Ensure compliance with internal processes and documentation standards

Role Requirements:

  • 3+ years in a similar IT support role
  • Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
  • Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS
  • Familiarity with ITIL framework and process-driven environments
  • Strong troubleshooting, communication, and documentation skills
  • Ability to lead by example, mentor junior staff, and manage multiple support cases
  • Degree in Computer Science or related field or equivalent experience
  • Microsoft certifications (e.g., MCP, MCSA, MCSE) preferred
  • UK Driving Licence
  • Be part of an on-call rota of 1 week in every 3 (additional payment provided)

Core Competencies:

  • Deadline and pressure management
  • Planning and organisational skills
  • Analytical and creative problem-solving
  • Customer-focused communication
  • Teamwork, mentoring, and relationship building
  • Self-motivated with strong personal drive and initiative
  • Excellent written, verbal, and listening skills
  • Strong organisational awareness

Desirable Qualifications:

  • Degree in Computer Science, Engineering, or equivalent experience.
  • Microsoft certifications (MCP, MCSA, MCSE, etc.)
  • Understanding of cybersecurity frameworks.
  • Eligible for UK Security Clearance.

This is a fantastic opportunity for a Technical Support Engineer with a few years experience under their belt that is looking to join a very tech-savvy environment, in a very successful and growing business.

The salary is £30,000 to £40,000 plus benefits and is a hybrid working role of 2x days per week on-site and 3x days per week working from home.