Contractor Support FAQ's

What we offer

One dedicated point of contact

Compliance and legislation support

Recruitment & on-boarding support

Online timesheet system

Weekly and monthly payroll options

Contractor events

Limited Company Solutions

If you wish to work through your own limited company, then we can support you with advice on any insurances that you may need.

You will likely be the MD, and be responsible for any taxation, accounting and legal requirements of the company. You may decide to appoint an accountant to help you with the running of the business.

Umbrella Companies

If you decide to work through a PAYE Umbrella Company you will be classed as an employee of the Umbrella Company.

The Umbrella Company will invoice JAM for the services you have provided. You will be paid a salary (with tax and NI reductions made) minus a fee for using the Umbrella Company. You can normally claim for certain types of expenses relating to the contract.

We have an extensive approved list of umbrella suppliers that we can work with.

PAYE Solutions

PAYE is the simplest payroll solution we offer. It's very similar to umbrella companies as you will become an employee/member of our client's team and receive a fixed rate of salary. This will be paid on a monthly basis, as agreed with JAM.

Consultancy Services

You set out the project scope and delivery requirments. We manage the strategic contracting and delivery of consultancy services. We offer you full control across all your project and consultancy spend, which is outcome focussed.

Contractor resources and
timesheets

Career advice

Learn more

Contractor guides and legislation

Learn more

How to submit a timesheet

To enter a timesheet, you select Timesheets > Create through the navigation menu bar when on the homepage.

You will be prompted to select your placement from the drop down box in order to enter your timesheet as well as the
period you are looking to enter time for. You can use the provide the calendar popup to help you select the correct date,
in the event that no timesheet is available for that week ending please contact us.

After selecting the week ending, you will be presented with a blank timesheet similar to the below. If you are on a hourly
rate, please enter the start/break/finish time and the total number of hours will calculate automatically. If you are on a day
rate, please enter the unit value for that day 1 = full day, 0.5 = half day, 0.25 = quarter day.

If you require additional rates, click on the green plus to add a shift and select the appropriate item from the additional
rate drop-down.

Scrolling down below the draft timesheet will also allow you to see the rate information for the timesheet being submitted.

If you do not want to submit the timesheet at that time you can ‘Save as Draft’ which will allow you to return and edit the
timesheet. Once you have completed your timesheet, click on the ‘Save and Submit’ button and your timesheet will be
sent to your Manager for approval. Your placement may be set to allow you to select a Manager to approve the
timesheet from a pre-configured list, please select the relevant Manager if prompted.

Please note, once your timesheet has been submitted you will not be able to make any further amendments.

How to submit expenses

To enter an expense claim you select Expenses > Create through the navigation menu bar when on the homepage. If your placement has been enabled to claim expenses, you will be prompted to select a placement and in turn a blank expense claim form. If no placement is available for selection, it means that the ability to claim expenses it not enabled, please contact us

The blank expense form will be generated initially with 10 lines; more can be added or removed as necessary.

You’ll need to select the correct category of expense from the provided dropdowns. Once you have filled in all the required fields and uploaded receipts as necessary, just hit Save.

VAT Registered Contractors should pick the expense ‘Category’ for each receipt on a separate line, entering either the

Net value (excluding VAT) for VATable expenses or the Gross (Total) value for non VATable expenses (where no VAT has been incurred), according to the receipt.

Non VAT Registered contractors should always enter the Gross (Total) value of the receipt.

For Mileage Claims, enter the number of miles (Units) and price per mile (Unit Net Rate)

Copies of all receipts must be uploaded against the relevant line
If you need to edit your claim, please click the Edit button option. Once you have finished click Submit.

Please note, once your expense claim has been submitted, you will not be able to make any further amendments

Frequently asked questions

Which company documents should I send?

You need to provide us with your certificate of incorporation, bank statement, VAT certificate (if VAT registered) and proof of Professional Indemnity and Public Liability Insurance. We may also ask for additional details like ID, National Insurance number and other documentation if requested by the client.

If you go through an umbrella company you will only need to send passport, National Insurance number and referee contact details. Your umbrella company will send across their company documents.

Which Umbrella firm should I use?

The umbrella market has many great suppliers, it also has a few less scrupulous ones. Because we are liable if we facilitate tax evasion, we have put together an approved list of umbrella companies, who are accredited.

When should I submit timesheets and when will I be paid?

Please submit your timesheet at the end of each working week or each working month depending on your agreed timesheet frequency. Ensure this is completed before the end of the following Monday in order not to miss the payment run.

Provided that your approved timesheet reaches us in time, your company will receive payment by end of business on Friday of the same week.

Remember, payment is in arrears.

Why do I need insurance

Many clients will require this before they allow you onto site. This is because you or your limited company (depending on how you are working) is legally responsible for your actions. Whilst we have never known a client to sue a contractor, should you be responsible for an issue causing significant damage or harm you could be legally responsible. Insurance provides you with peace of mind.

I can't see my assignment on InTime

Your assignment should appear once you begin working on site. If you are yet to start, please check back on commencement. If you are already working and you cannot see your assignment, please contact JAM.

Can I claim expenses?

You should agree any recoverable expenses in advance. We will process any expenses once they are approved by the client.

Can’t find what you’re looking for?

Contact the Contractor Care team

Get in touch

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Important updates

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Don't take it from us

"The consultant was helpful and provided timely responses along with accurate information."

Working on new technology has really allowed me to increase my knowledge; I’ve learned so much since working here and enjoy the environment. This has been another successful placement by JAM.

Lee

Software Engineer

"JAM placed me into a great organisation last year and I must say my consultant did a very good job."

I have not had this level of support before; his client relationship skills were excellent! I’ve not seen any other recruitment consultancy provide such attention to detail.

Deborah

Finance Systems Manager

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Career advice

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Can’t find what you’re looking for?

Contact the Contractor Care team

"The consultant was helpful and provided timely responses along with accurate information."

"​JAM placed me into a great organisation last year and I must say my consultant did a very good job."

"JAM placed me into a great organisation last year and I must say my consultant did a very good job."