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Service Support Administrator

Service Support Administrator Pay Rate: £22-£25 per hour (Umbrella, inside IR35) Start Date: ASAP Hours: 8:30am - 4:30pm, Monday to Friday Location: Aberdeen We are seeking a highly organised Service Support Administrator to provide essential administrative and operational support to a busy Service department. This role is ideal for someone who thrives in a fast-paced environment, has excellent attention to detail, and can support multiple business functions with professionalism. Key Responsibilities Carry out general administrative duties including document control, correspondence handling, and processing expenses. Arrange travel using the online booking system, ensuring cost-effective and schedule-appropriate options. Expedite component deliveries and raise/manage purchase orders based on engineer requirements. Coordinate visa applications and vaccination bookings for technicians before mobilization. Maintain emergency contact lists and ensure technicians' training remains up to date, arranging refresher courses when required. Compile and manage project documentation such as Dispatch Dossiers, MRBs, and O&M Manuals. Manage post, operate the telephone system, and organise conference room bookings. Uphold document control procedures, record-keeping standards, and ensure timely client submissions. Support Health & Safety compliance, including risk assessments and procedural alignment. Process technician expenses via the online tool in line with company policies. Assist the Quality Assurance Manager with implementing administrative procedures. Support monthly invoicing processes. Help maintain and update training matrices. Qualifications & Skills Strong proficiency in MS Word, Excel, Outlook, and Adobe Acrobat. Professional telephone manner with excellent communication skills. Experience with document control processes and compliance standards. Knowledge of PO processing and expense management platforms. Familiarity with H&S policies and risk assessment procedures. High level of integrity when handling sensitive or confidential information. Exceptional attention to detail and ability to meet deadlines. Previous experience in a similar administrative or service support role is highly desirable. If you're an organised, proactive, and detail-focused administrator looking for your next contract opportunity, we'd love to hear from you!