HR Case Coaching Administrator - 12 Month Contract - Portsmouth Bases - £9 an hour
This is an exciting opportunity for the successful candidate to be part of the Employee Relations HR Team. Whilst the role reports into the People Services Organisation, it is functionally tagged to the Business Support Organisation.
Main responsibilities (but not limited to this list):
- Become a super user of the case management system - ServiceNow, providing guidance and support to the HR teams as required
- Monitor the shared mailbox, where notifications of new cases are registered, assign cases to the HR Teams in the lines of business as required
- Lead absence management, liaising with employees and managers as required, including:
* Receive Long Term Sick notifications from FirstCare.
o Send launch email to line manager to escalate case.
o Set up case on ServiceNow and allocate advisor
Calculate sick pay
o Notify sick pay instructions to payroll and issue sick pay notification letters to employees
o Complete SSP1 forms as necessary.
o Manage absence close notifications sent to shared mailbox, updating the system records accordingly.
o Uploading Occupational Health reports onto the system.
o Provide guidance on adjustments to line managers of cases less than 28 days.
o Management of phased returns, contacting line manager and appropriate HR teams (if necessary) to ensure successful completion of phased return and full time return to work
For more information please contact Lauren Morley on 0161 905 7916 or click apply.
JAM Recruitment is acting as an employment business with regards to this position.
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