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Service Operations Director

  • Location: London, Greater London, England, EC4M 7RB
  • Salary: £100000 - £120000 per annum per year
  • Job Type:Permanent

Posted 18 days ago

  • Sector: Engineering
  • Contact: Dan Kirkpatrick
  • Contact Email: d.kirkpatrick@jamrecruitment.co.uk
  • Start Date: ASAP
  • Expiry Date: 11 October 2021
  • Job Ref: BBBH77213ALL_1630329806

A truly innovative data centre operator with edge data centres across Europe is looking for a Service Operations Director. This permanent role has been created to support the next stage of the company's growth and is London based with some home working (along with European travel). As this role is the first hire in this team it'll definitely only suit somebody is happy to "roll their sleeves up" from the start.

The Role

As their Service Operations Director you'll be responsible for building and managing an effective 24/7 site support operation for all campuses to ensure critical coverage is in place so fast response times are possible to minimise downtime. You'll also oversee all operational activities of the Customer Implementation Management team by ensuring that operational onboarding standards are clearly defined and executive in line with best practice, contracts and SLAs. Other key responsibilities will include change management, problem management, service level monitoring and operational compliance to ISO standards.

You...

To succeed in the role of Service Operations Director it's essential that you have experience of a similar service management focused role - sector wise the business is happy to consider candidates from any mission critical environment with large scale mechanical and electrical systems such as data centres, aerospace, utilities, energy and marine. Your experience will also include incident, problem and change management along with significant experience building teams. In addition to this any of the following would certainly hold you in good stead

  • Experience of a start-up / agile business
  • Six Sigma / Lean / Continuous Improvement
    Any of Dutch, German, French, Spanish and Italian language skills
  • Management of multiple sites, ideally spread across multiple countries


How to apply...

In return for your skills, you'll receive a salary of up to £120,000 (although more may be available for an ideal candidate) plus 20% bonus plus 10% matching pension. This is an excellent opportunity to join a business changing the data centre market so if you're interested in being considered please email me your CV via the "Apply Now" button

JAM Recruitment is acting as an employment agency with regards to this position.

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