Within the Service Desk Analyst role, you’ll be responsible for:
Answering telephone requests from both internal staff and Customers regarding software and software-based products supported and maintained by the organisation.
Transcribe requests onto on-line forms for prioritisation, allocation and action.
Monitoring, tracking and maintaining the on-line help request forms to ensure that all requests are being dealt with in a timely manner according to their priority.
In addition, you may be expected to address technical questions directly.
To succeed within the Service Desk Analyst role, you’ll have experience in a similar position, and you’ll ideally have the following skills:
A good telephone manner and the ability to summarise and write down verbally expressed technical questions.
Good Customer Service skill.
Comfortable with the Microsoft Office suite.
This is an exciting opportunity to work for a global business that has developed a strategy of working closely with its contingent workforce. Within the role, you can expect to:
Work on complex, cutting-edge projects
Achieve a work/life balance
Work on long term contracts
Develop your skills at a prestigious company
Gain security clearance
If this sounds like the role for you, we’d love to hear from you! To apply for the position of Service Desk Analyst please send your CV to the Aerospace Defence team via the ‘apply now’ button.
***PLEASE NOTE: Start dates are upcoming so apply ASAP***